Product Cancellation Policy for TrigoTale by Spooncraft Foods Private Limited
Effective Date: March 25, 2025
At TrigoTale, operated by Spooncraft Foods Private Limited, we aim to ensure customer satisfaction with every purchase. If you wish to cancel your order, you may do so in accordance with the guidelines outlined below.
We understand that plans change. You can cancel your order if:
- The order is canceled within 24 hours of placement
- The order hasn’t been shipped yet
- Cancellations can be requested by email or WhatsApp
Refunds for prepaid orders are processed within 7 working days. Once shipped, cancellations are not allowed.
Product Return Policy for TrigoTale by Spooncraft Foods Private Limited
Effective Date: March 25, 2025
At TrigoTale, operated by Spooncraft Foods Private Limited, we aim to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may request a return in accordance with the guidelines outlined below.
1. Eligibility for Returns
- Products must be unopened, unused, and in their original packaging.
- Returns must be initiated within 14 days of receiving the product.
- Items damaged during transit or incorrect orders are eligible for return or replacement.
2. How to Initiate a Return
Since our online store does not support direct returns through the application, customers must contact our customer care team to request a return approval. Follow these steps:
Contact Customer Care
- Email: wecare@spooncraftfoods.com
- Phone: +91 636 98765 09
- Provide your order number, reason for return, and photos (if applicable)
Approval Process
- Our team will review your request and provide approval if it meets our return criteria.
- Once approved, you will receive instructions on how to ship the product back to us.
3. Return Shipping
- Customers are responsible for shipping costs associated with returns unless the product was damaged or incorrect.
- Ensure the product is securely packaged to avoid damage during transit.
- Use a reliable courier service and share the tracking details with our customer care team.
4. Refunds
- Refunds will be processed within 7 business days after we receive and inspect the returned item.
- Refunds will be issued to the original payment method used during purchase.
- Shipping charges incurred during the initial purchase are non-refundable unless the return is due to an error on our part.
5. Non-Returnable Items
- The following items cannot be returned:
- Opened or partially used products.
- Products purchased under special promotions or clearance sales (unless defective).
6. Damaged or Incorrect Products
- If you receive a damaged or incorrect product:
- Notify us within 48 hours of delivery.
- Provide photos of the product and packaging to expedite resolution.
Contact Us
For any questions or concerns about returns, please reach out to us: Email: wecare@spooncraftfoods.com Phone: +91 636 98765 09
By purchasing from TrigoTale, you agree to this Product Return Policy. Thank you for choosing Spooncraft Foods Private Limited!
