Shipping Policy for TrigoTale by Spooncraft Foods Private Limited
Effective Date: March 25, 2025
At TrigoTale, operated by Spooncraft Foods Private Limited, we are committed to providing a seamless and transparent shipping experience for our customers across India. This Shipping Policy outlines the terms and conditions related to the delivery of your orders.
1. Shipping Coverage
- Serviceable Locations: We currently ship across India to all pin codes serviced by our courier partners.
- Restrictions: We do not deliver to PO Boxes or military addresses.
2. Shipping Methods and Costs
- Available Methods: Standard shipping only.
- Cash on Delivery (COD): Not available.
- Shipping Charges: Shipping fees are calculated at checkout based on your location and order value. Free shipping may be offered on orders exceeding a specified amount, which will be clearly mentioned during checkout.
3. Order Processing Time
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
4. Delivery Timeframes
- Standard delivery: 3–7 business days depending on your location.
- Delivery timelines may vary during peak seasons or due to unforeseen circumstances such as extreme weather or logistical delays.
5. Tracking Your Order
- Once your order is shipped, you will receive an email or SMS with tracking details.
- You can track your shipment directly through our courier partner’s website using the provided tracking number.
6. Shipping Partners
- We collaborate with trusted courier services to ensure timely and reliable delivery of your orders.
7. Delivery Exceptions
- In case of failed delivery attempts due to incorrect address details or unavailability of the recipient, the package may be returned to us. Re-delivery charges may apply in such cases.
- Certain remote areas may experience extended delivery times.
8. Delays and Notifications
While we strive to meet our delivery commitments, delays may occur due to:
- High order volumes during festivals or sales.
- Natural disasters or other unforeseen events. In such cases, we will notify you promptly via email or SMS.
9. Damaged or Missing Items
If you receive a damaged package or find any items missing:
- Contact us within 48 hours of delivery at wecare@spooncraftfoods.com.
- Provide your order number and photos of the damaged product for resolution.
10. Returns and Refunds
For details on returning products and requesting refunds, please refer to our Return and Refund Policy.
Contact Us
For any queries related to shipping, feel free to reach out: Email: wecare@spooncraftfoods.com Phone: +91 636 98765 09
By placing an order with TrigoTale, you agree to this Shipping Policy. Thank you for choosing us for your breakfast cereal needs!
